![]() ![]() A contact is only a frequent contact when there has been a transfer made to it. settings within the Attendant the default setting for getting the frequent contacts, is set to 300 days, meaning that the Attendant shows the most frequent contacts for the past 300 days. They are interconnected and can all be managed from one central location. for each department or regional office) or hundreds of UCC’s (e.g. ![]() A UCC can be visualized as a contact center “micro service”. Agents can belong to one or several UCCs and can have multiple skills (competencies). Each UCC has its own settings, IVR menus and Agents. In the advanced UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. The Attendant only refreshes the frequent contacts on its startup. ![]() A: An issue can be that the frequent contacts aren’t refreshing on the Attendant. ![]()
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